This privacy policy was updated on: 21st August 2015

Introduction and conditions of use

This privacy policy is for the Expend (Curoo Ltd) website (www.expend.io), app and other products and services served by Curoo Ltd and governs the privacy of the users who choose to use them.

At Expend (Curoo Ltd) we take privacy very seriously. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, app and other products and services and it’s owners. Furthermore the way our company processes, stores and protects user data and information will be detailed in this policy.

We gather and use certain information about individuals in order to provide products and services and to enable certain product and service functionality. We also collect information to better understand how visitors use our products and to present timely, relevant information to them.

We take the security and confidentially of our customers data very seriously and we will not sell your data to third parties.

Your use of our services is subject to this privacy policy and our terms of use, including limitations on damages, arbitration of disputes, and application of UK law.

If you have any questions about this policy, please email help@expend.io or write to:

Expend (Curoo Ltd)
International House
1 St Katharine’s Way
St Katharine Docks
London
E1W 1UN

The website, app and other products

We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to UK national laws and requirements for user privacy. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

What data we may gather

We may collect the following information:

  • Registration info including name, address, email address and password
  • Contact information including address
  • Demographic information, such as postcode, preferences and interests
  • Product usage data including transaction data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys
  • User generated content entered in the normal course of using our services including but not limited to comments, suggestions and forwarded messages
  • Passive information
  • Feedback information
How we may use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services. We only collect personal information that is relevant to the purposes of the Company.

We may use data for:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise our products (i.e. our website) for you and to improve security and efficiency
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you
  • To send you promotional mailings or to contact you about products, services, offers and other things we think might be relevant to you
  • To contact you via email, telephone or mail for market research reasons
Controlling information about you

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy in line with the Data Protection Act 1998.

You can change your mind easily by opting out of non service related messages, alter your personal details or request that your account be deactivated or delated by emailing us at help@expend.io

If you choose to submit any personally identifiable information (i.e. on our blog) you should be aware that this information can be read, collected, or used by other users. We are not responsible for the information you choose to submit in such cases.

Security

We endeavour to hold your information securely. To help prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

You are responsible for keeping your login credentials (i.e. password) secret, and should log out of your account after you have finished. We take measures to encrypted sensitive information using secure socket layer technology (SSL) where appropriate.

Employees that need to access to personal information (such as customer service representatives) will have access to personal information. Our employees are informed of privacy and security practices.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. By using any of our services (including our App and Website) you agree to signup to our general newsletter. You can unsubscribe at any time by clicking unsubscibe in the email link or by contacting us. Users can also subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to: www.google.com)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Please note that we have no control of websites and products and services outside of our own. We are not responsible for external companies protection and privacy.

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts may send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses) – this is an example: https://goo.gl/rtFLXm.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Changes to this Privacy Policy

We may amend or change this policy at any time. The use of the information we collect at any given point is subject to the privacy policy in effect at the time of collection. We recommend you periodically check the privacy policy to make sure you understand the current policy.